Contact
- Support email
- support@kiovio.com
- Expected response
- 5 days
Include your account email, when the issue occurred, the error shown, and your browser. Do not send conversation text, card numbers, passwords, or sign-in links.
Billing and cancellation
Are new paid subscriptions available?
New Pro subscriptions are currently paused. This does not change the renewal or cancellation settings of an existing Pro subscription; use the billing management section or contact Support if it is unavailable.
When will paid access change?
No launch date has been set. We will give advance notice of any paid launch or material change. An existing subscription remains governed by its Stripe billing status until it is canceled or reaches its paid-period end.
See the current scope on the free beta page.
Capture and Chrome extension
Does the extension send audio?
No. The Chrome extension captures text displayed on a supported ChatGPT conversation page. It does not access microphone audio or audio files.
When does it read a conversation?
Only when you click the Kiovio extension icon on a ChatGPT conversation page. It does not read the page before your click or collect conversations continuously in the background.
No candidates were found, or a candidate is wrong
- Open the conversation you want and make sure it has finished loading.
- Click the Kiovio icon again. Failed attempts and automatic retries do not consume your allowance.
- Review the candidates, remove anything you do not need, and edit inaccuracies before saving.
- If the problem continues, use “Paste transcript instead” to import a selected section manually.
I sent the same conversation twice
A detected duplicate is not saved or analyzed automatically, so detection itself does not consume your allowance. If you choose “Import this version,” Kiovio runs a new AI import and a successful result uses one allowance.
Data and privacy
Where is my conversation stored?
The extension holds a captured conversation in temporary Chrome storage.session browser-session storage until the authorized web app retrieves and acknowledges a saved browser draft. An unclaimed handoff becomes unavailable after 15 minutes; browser suspension can delay cleanup, and the next claim or cleanup operation removes expired data. Kiovio does not store the conversation body in its server database for this handoff. To generate learning material, the conversation text is sent through the server to the disclosed AI provider. Approved material and review history are stored in the browser and, for accounts with sync enabled, in the cloud.
Can I delete my data?
Eligible learning data and accounts can be deleted from Settings. Accounts with active, pending, or historical Stripe billing may require Support to verify cancellation and legally required billing retention before deletion. If you cannot use those controls, contact Support from your registered email address.
Can I keep a copy before deleting my account?
Download a backup from Settings first. Data may not be recoverable after account deletion or browser data is cleared.
See the Privacy Policy for complete data-handling details.
Problems and security reports
Contact Support if the service is unavailable, a payment may have been duplicated, or another person’s data may have appeared.
- Begin the subject with “BUG”, “BILLING”, or “SECURITY”.
- Include the time, steps to reproduce, browser version, and extension version.
- Redact conversation text, names, email addresses, and other personal information from screenshots.